Support & Handover
An accepted release needs clear operating ownership. Support scope and service commitments are agreed in writing for each engagement.
Before launch
- Name the business owner, technical owner and escalation contacts.
- Confirm the supported environment, connectors and product versions.
- Agree incident classification, coverage hours and response expectations.
- Review backup, recovery, change control and rollback responsibilities.
At handover
Transfer the agreed runbook, training materials, configuration records and acceptance evidence. Record known limitations and the improvement backlog.
Ongoing support
Licence support, application maintenance and further FDE work are scoped in the proposal. Availability targets and response commitments apply only when included in the signed agreement.